NextSteps Companion – Terms and Conditions

Last updated: [Insert Date]

Please read these Terms and Conditions (“Terms”, “Agreement”) carefully before using the NextSteps Companion application and related services (the “Service”) operated by [Your Company Name] (“we”, “us”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Service.

1. Purpose of the App

NextSteps Companion provides funeral homes, vendors, and families with tools to coordinate tasks, share information, manage documentation, and communicate during funeral planning and memorial arrangements.

The Service is designed to simplify coordination and support compassionate care across teams and families.

2. Eligibility

To use the Service, you must:

Be at least 18 years old, or the age of majority in your jurisdiction.

Have the legal authority to enter into this Agreement on behalf of yourself or your organization.

Agree to comply with all applicable laws and regulations in your country of use.

3. Account Registration

To access certain features, users may need to create an account. You agree to:

Provide accurate and complete information during registration.

Maintain the confidentiality of your login credentials.

Be responsible for all activities that occur under your account.

We reserve the right to suspend or terminate any account that violates these Terms or is used fraudulently.

4. Data and Privacy

We take your privacy seriously.
By using the Service, you agree to the collection and use of personal information in accordance with our Privacy Policy.

We will not sell, rent, or share your data with third parties except as required to operate the Service or by law.

All information shared within the app — including family details, case data, and communication logs — is stored securely and accessible only to authorized users.

5. Subscription and Payment

NextSteps Companion may offer both free trials and paid subscription plans.

Free trials are available for a limited time (e.g., 14 days) and require no credit card.

Upon trial expiry, continued use may require a subscription or service agreement.

All payments are processed securely through our payment provider.

Fees are non-refundable unless otherwise stated or required by law.

6. Use of the Service

You agree to use the Service solely for lawful purposes and in ways that respect the dignity of families and the sensitive nature of funeral coordination.

You must not:

Upload or share false, misleading, or offensive content.

Interfere with the Service’s functionality or attempt unauthorized access.

Use the platform to send spam, solicitations, or unrelated messages.

We reserve the right to remove content or restrict accounts that violate these principles.

7. Intellectual Property

All content, features, and functionality of the Service — including text, graphics, logos, and software — are the exclusive property of [Your Company Name] or its licensors.

Users may not copy, modify, distribute, or reproduce any part of the Service without prior written consent.

8. Third-Party Services

The Service may include links or integrations with third-party services (such as payment gateways or communication tools).
We are not responsible for the content, functionality, or privacy practices of these third parties.

9. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages arising from your use of the Service.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied.

While we take all reasonable measures to maintain uptime and data security, we cannot guarantee uninterrupted access or protection from all cyber risks.

10. Termination

We may suspend or terminate access to the Service at our discretion, without prior notice, for conduct that violates these Terms or harms other users.

You may terminate your account at any time by contacting our support team.

11. Changes to These Terms

We may update or revise these Terms periodically. Any changes will be effective immediately upon posting on our website or app. Continued use of the Service after such changes constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, unless otherwise required by local law in your jurisdiction.

13. Contact Us

If you have any questions about these Terms or the Service, please contact:
[Insert Support Email]
[Insert Website URL]