NextSteps Companion – Limited Warranty

Last updated: [Insert Date]

1. Scope of Warranty

[Your Company Name] (“we”, “us”, or “our”) warrants that the NextSteps Companion application (“the App”) and related online services will perform substantially as described in our documentation and promotional materials when used under normal conditions and in accordance with these Terms.

This warranty applies to all registered users of the App, including funeral homes, vendors, and families accessing the Service through authorized channels.

2. Warranty Period

The limited warranty is valid for ninety (90) days from the date of first installation or account activation, whichever occurs first.

During this period, we will make reasonable efforts to correct or repair any reproducible errors or defects that materially affect the App’s functionality.

3. What Is Covered

This warranty covers:

Software errors or technical malfunctions within the App that prevent normal operation.

Data synchronization or storage issues caused by our system errors.

Access or login difficulties directly resulting from defects in the App.

Updates or patches required to maintain compatibility with supported devices and browsers.

4. What Is Not Covered

This warranty does not cover:

Errors caused by misuse, negligence, or unauthorized modifications to the App.

Problems resulting from internet connection issues, third-party integrations, or user hardware.

Loss or corruption of data due to user actions, improper access sharing, or external security breaches.

Indirect damages, including loss of business, reputation, or profits.

Use of the App beyond its intended purpose or contrary to the Terms of Service.

5. Remedies

If a defect arises and a valid claim is received within the warranty period:

We will, at our discretion, either repair, replace, or update the affected portion of the App at no additional cost to you; or

If the issue cannot be resolved, we may offer a service credit or refund of any paid subscription fees for the affected period.

These remedies are the sole and exclusive remedies available under this warranty.

6. Disclaimer of Additional Warranties

Except as expressly stated above, the App is provided on an “as is” and “as available” basis.
We make no other warranties, express or implied, including but not limited to:

Merchantability,

Fitness for a particular purpose,

Non-infringement, or

Continuous, uninterrupted availability.

We do not guarantee that the App will be error-free, operate without interruptions, or meet all user expectations under every environment.

7. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising out of or related to this warranty shall not exceed the total amount paid by you for the App during the 12 months preceding the claim.

Under no circumstances shall we be liable for any indirect, consequential, or incidental damages.

8. Governing Law

This warranty is governed by and construed in accordance with the laws of England and Wales, unless otherwise required by local jurisdiction.

9. Contact Information

For warranty inquiries or claims, please contact:

[Insert Support Email]
[Insert Website URL]
[Insert Company Legal Name and Address]

User Summary

NextSteps Companion is built for reliability and care.
We stand behind its performance, fix verified defects promptly, and provide continuous support — but cannot be responsible for external or improper use beyond our control.